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HOW IT WORKS

It's really simple. If you're Hosting:
Cancelling Orders

All Hosting and Holiday rental orders can be canceled with refund or modified up to 21 days prior to your event date. Restocking fees may be charged inside of 21 days. Cancellations made less than 7 days before your Hosting date will be charged the full amount of the order.

Breakages sometimes occur

If anything should arrive broken please contact us at:
help@hestiaharlow.com or call 775-442-7569, and we will rush ship the items to you.
Any breakages or missing items upon return may be billed to your method of payment.

Packing & Returning Orders

There are easy to follow instructions on how to repack your items, and don’t worry about washing anything. Orders not returned 15 days after your event will be considered a purchase and billed at cost to the payment card on the order.

WE SHIP NATIONWIDE

For more information on any of these policies and shipping exclusions, please see our Terms and Conditions.