Questions?
- HOW IT WORKS
- Shipping & Returns
- Customization
- Partnerships
- Catered Food Boxes
A typical dinnerware box includes chargers, dinner plates, salad plates, wine and water glasses, a full set of flatware, napkins, and a table runner. For more details, click on “What’s Included” for the table collection you are interested in.
What is the cancellation policy?All Hosting and Holiday rental orders can be cancelled and refunded or modified up to 21 days prior to your event date. Restocking fees may be charged inside of 21 days. While we cannot guarantee any modifications to your order inside 14 days, do not hesitate to contact us with requests. We are unable to make any modifications or refunds within 7 days of your event date.
What if the date of my party changes?Any date change requests should be emailed to help@hestiaharlow.com and a team member will work with you to accommodate your needs.
Do I have to clean my dishes after my party?Nope! Just wipe off any food or sauce, place the items back into the foam slots, and we will do the rest!
What is the sanitization procedure for the dinnerware?All dinnerware is run through a restaurant-grade dishwasher, and packaged into individual plastic bags before shipping out.
I love the look! Can I purchase any of the items in my rental collection?We don’t sell the invidual items from each collection, however, we do have a Hearth & Home marketplace where you can find similar styles of dinnerware, home decor, and gifts for purchase.
How many table settings are arrive in 1 box?Each box and custom packaging is designed to hold 4 full table settings. To see exactly what will arrive in your box read the ‘What’s Included’ tab under the collection page you are renting.
What payment options do you offer?We accept all major credit cards as well as Shop Pay.
We deliver nationwide in the United States! Additional fees may be applied to orders in Hawaii and Alaska.
What if something arrives broken or missing?If you receive an item that is broken or defective during initial shipment, please email help@hestiaharlow.com or call (775) 442–7569. We can rush ship replacements items to you for no charge prior to your event date.
When should I expect my box to arrive?Your order will arrive 1-2 days prior to your selected event date via UPS or FedEx.
I am traveling to a second location for my event. Which address should I ship to?We want to make this as convenient as possible for you – just drop us a quick note during checkout or email hello@hestiaharlow.com and we can work with you to make this as effortless as possible!
What is the shipping cost?Our dinnerware boxes ship at a flat rate of $35 each.
How big is the box I will be receiving?Our dinnerware boxes are 28x15x15 and our food boxes are 11x8x6. Centerpiece and other items are shipped in various smaller sizes. Details are included on each product page.
Do you do corporate events?Yes! Please check out our Hub & Spoke page of our website to learn more or reach out to us at hello@hestiaharlow.com.
What do I do when my party is over?Please wipe down your your dinnerware, and place it back into the foam slots in each box. Then you can place the return label ontop of the previous shipping label, and use the included tape to seal the box. Leave the box on your doorstep the following morning, and it will be picked up!
How do I ship my rental box back?A FedEx or UPS pick up will be scheduled to pick up your box directly from your shipping address one business day after your event date. Place the pre-paid label on the outside of the box, tape it up, and set it on your doorstep by 10am. If you are traveling and that day does not work for you, please leave a note at check out or reach out to us at help@hestiaharlow.com.
Yes, absolutely. We love to mix and match our collections. However, we do have several requirements for customizing. First, we require at least 4 weeks lead time before your event date. Secondly, we only customize collections for more than 12 guests. Lastly all customization options are based on inventory availability.
DO YOU PROVIDE CUSTOM DESIGN SERVICES?Yes. If you require a custom designed table setting that may require items not in any of our collections, please contact us at help@hestiaharlow.com with your request. One of our talented design team will be in touch to see how we can create the perfect table for your special occasion. Additional costs and lead time may be necessary. Our design team are happy to provide you with a written proposal by email.
CAN I MAKE SUBSTITUTIONS TO A FOOD BOX MENU?We will try our best to accommodate any substitutions to our standard menus. Please contact us at help@hestiaharlow.com to see what is possible.
We partner with companies that sell tableware, kitchen products, gourmet food, cocktail kits, health and wellness products, flowers, handcrafted gifts, home decorations and much more. We also partner with companies that provide services such as chefs at home, cooking classes, lifestyle guidance and mixology at home. If you have a unique product or service that you would like to sell on our site, please contact us at partner@hestiaharlow.com.
HOW ELSE CAN I WORK WITH HESTIA HARLOW?We are always looking for blog contributors to write stories in our Hive. If you are a food blogger, cocktail, lifestyle, party planning, wedding or health & wellness writer and would like to be featured on our site, please contact us at partner@hestiaharlow.com.
WHAT IS IMPORTANT TO US?We believe our partners should share the same values as Hestia Harlow. They are integrity, agility, being bold, honesty, and the highest level of customer service.
HOW CAN WE SELL OUR PRODUCT IN THE HESTIA HARLOW MARKETPLACE?We sell a variety of unique products in our marketplace that help our customers entertain effortlessly. If you believe you have a product that could help people, something for setting the table, a food, beverage or kitchen accessory, we would love to hear from you. Please contact us at partner@hestiaharlow.com.
HOW CAN I PARTNER WITH HESTIA HARLOW?Please contact us with all your details and a brief paragraph on who you are and what you do. Email us at partner@hestiaharlow.com or submit the form on our partner page. One of our team members will be back in touch and set up a call to discuss.
Our custom cold-ship packaging features sealed Styrofoam boxes with freezer packs to keep your food at a safe and controlled temperature. All food boxes are shipped priority 2-day to ensure your food arrives cold and fresh.
WHAT IF THERE IS A SHIPPING DELAY FOR MY FOOD BOX?Don’t worry. We pack our food boxes to stay cool and safe for up to 3 days. But if you are concerned about any of the items please contact us immediately at help@hestiaharlow.com and we will rush ship replacement food.
HOW DO YOU KEEP THE FOOD SAFE?All our food is prepared in a commercial catering kitchen where our chefs and cooks follow all food and safety guidelines. Our heat and serve food boxes contain items that have all be cooked to the correct temperatures and chilled immediately. They are shipped in our custom cold-pack boxes that ensure they remain at a safe temperature.
WHAT DO I DO WHEN IT ARRIVES?It is very important to refrigerate all items immediately once box is delivered. Unpack all individual containers from the outer box and refrigerate. You may keep items refrigerated for 2-3 days before serving. When you are ready to serve, follow the instructions, and heat all items to the correct temperature. Enjoy!
DO THE BOXES COME WITH INSTRUCTIONS?Yes, all boxes come with printed instructions for each dish. We have also included an easy-to-use QR code that delivers a quick video from our chef on how to prepare and serve and even garnish your meal. If you require any additional assistance or you have questions, please contact us at help@hestiaharlow.com or use our live chat on our site.
HOW LONG CAN I STORE FOOD BEFORE SERVING?You may keep items refrigerated for 2-3 days before serving. Items may also be frozen, although we recommend serving food within 3 days to ensure the highest quality and freshness.
CAN I MAKE SUBSTITUTIONS TO A FOOD BOX MENU?We will try our best to accommodate any substitutions to our standard menus. Please contact us at help@hestiaharlow.com to see what is possible.
WHAT IF I HAVE FOOD ALLERGIES?If you have special dietary needs or have allergies, please note them when you are making your menu selections. If you have severe or life-threatening food allergies, please also contact us at help@hestiaharlow.com so we can make a special note on your order.
WHAT DO I DO IF I HAVE QUESTIONS REGARDING MENUS OR NEED HELP ORDERING?Please contact us at help@hestiaharlow.com or call us at (775) 442–7569 to speak to a team member.
